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Policy

We are here to help you and make your rental experiance at ease with following terms and policy.

All drivers must present a valid driver's license and credit card in their own name. Drivers must have a safe driving record and may be subject to a checking with respective authorities. Full coverage insurance is required on all our vehicles and must be verified prior to rental.

Rental Requirements

All drivers must present a valid driver's license and credit card in their own name. Drivers must have a safe driving record and may be subject to a checking with respective authorities. Full coverage insurance is required on all our vehicles and must be verified prior to rental.

Cancellation Policy

We require a minimum of 48 hours cancellation notice:48 hours or more cancellation notices are at NO CHARGE. Less than 48 hours cancellation notices are subject to ONE FULL DAY RENTAL charge plus all applicable taxes.

Special Equipment

Child safety seats are available for those who will be traveling to town with young children. Location hours may vary. Please give us a call if you will be arriving on a holiday or after office hours to discuss our locations hours of operation.

Rental Rates

All rental rates are based on a 24-hour period. Our vehicles are not available on an hourly rate.

Refuelling Charge

You will be provided with a full tank of gas at the time of your rental. We ask that you return the vehicle with the same gasoline level. The fuel level amount will be printed on your rental contract. If you return it with less gasoline, we will charge you $2.19/litre used. (Rate is subject to change based on current gas price.

International Drivers

International drivers are welcome! We accept foreign driver’s license for many countries, and of course all international licenses are accepted.Drivers with foreign licenses must present your passport along with your driver's license.

Late Charge

We do offer a 1-hour grace period. If you exceed the 24 hour period by more than 1 hour, a per hour late charge will apply to each hour late.Maximum 2 hours permitted, after the 2nd hour an additional full day rate will be applied.

2nd Choice Vehicle

Although, we will try our very best to provide you with the vehicle of your choice. We ask for you to choose an alternative vehicle in the event your first choice becomes unavailable. Unfortunately, we have no control over vehicles not being returned by customers on time or if the vehicle is returned with physical or mechanical damage.

Driving Rules & Regulations in Ontario

Ontario state law requires that when you are traveling in a motor vehicle,the driver and all passengers must wear their seat belts at all times. Children weighing less than 50 pounds must be secured in a child safety seat. Driving while under the influence of alcohol or drugs is a serious offense in Ontario. In Ontario, parking meters and painted curbs are in operation and are closely monitored 24 hours a day by the authorities. Citations and fines are expensive; to avoid them, be sure to read all parking signs carefully before parking your vehicle.

Age Requirements

Minimum Age: 23 All drivers must have a valid driver’s license and full coverage insurance. Drivers under the age of 25 are subject to an underage fee.No age restrictions for insurance rentals

Additional Drivers

Minimum Age for Additional Drivers: 23
Must have valid drivers license and full coverage insurance. Additional Driver fee may apply.

Driving Area Restrictions

Please call 416-358-2985 or Email at contact@alphacarrental.ca

Deposit Requirements

  • Our authorization deposit amount will vary depending on the type and value of the vehicle.
  • The following are accepted for deposit:
  • VISA
  • Master Card
  • Amex